ABOUT YOUR ORDER
ONLINE SHOPPING WAGON: All orders placed through our online "Shopping Wagon" can be paid for by credit card via our secured website.
First, you set up your own account; we will keep track of your shipping information and order history for you. Information is retained for future use, for example, for remembering what you have already received, or for setting up repeat orders for gift items or delicious gourmet goodies. But ... we never keep any credit card information on file - our system does not permit it! Your credit card charges have to be submitted each time you order from Texas True. That way you, as our valued customer, have the assurance of privacy and protection.
ORDER FROM THE SHOWROOM: When you order furniture or an item from our Showroom, you can do so:
1. By E-mail: Just contact us via firstname.lastname@example.org with the specific item and shipping information. We will contact you back via email and/or by phone to confirm the order. Then you can give us your payment and shipping instructions; we can accept payment through our secured site email or through our cowgirl sales team by phone.
2. By Phone: Just give us a call and we'll tell you all about the item you're interested in purchasing. We'll give you a delivery date and take your payment and shipping instructions over the phone.
Call toll free: 866-897-8783 day or night, seven days a week! Regular hours at the Showroom are Tuesday through Saturday, 10:00 to 5:00 Central Time. Orders are taken electronically at all other hours.
3. By Fax: It's Easy! Just complete Our Texas True order form and fax it to us:
4. By Mail: Simply complete our Texas True fax order form and mail it to us.
15050 Hwy 155 South
Tyler TX 75703
METHODS OF PAYMENT
* We accept Visa, MasterCard, Discover, or American Express.
* Make your check or Money Order payable to Texas True (in US Funds only please). All checks are verified through Equifax Check Services. All prices are in US funds.
Sales tax is charged on any order within the state of Texas only. State law requires that we charge sales tax on the full amount including shipping charges.
STANDARD DELIVERY: Allowing for delivery time, you should receive your items within 6-10 business days from the day we receive your order, unless a delay is specified with the item. Standard shipping is UPS or Fed Ex Ground.
For faster shipment via 2nd Day Air, please contact our Customer Service Department for exact charges.
If you are shipping to more than one address, Standard Delivery rates apply for each shipment.
*SSFC - "Special Shipping and Freight Considerations"
FURNITURE AND CUSTOM ORDERS:
With the nature of these handmade items and the natural elements used, please realize that many pieces may be heavy. But the items you choose you can be assured will not be found "just around the corner." They are one-of-a-kind creations by individual artists and worth every penny to acquire to fill that special spot in your home.
We will give you exact shipping and freight charges for the item and your destination. We will do our best to find the most economical transport and freight price, and will always ship your order with the upmost secure method of crating. We want our items to arrive safely and for you to have the enjoyment and pleasure of having them in your home!
When placing a custom order for furniture, cabinetry, or other specialty item, we require a 50 percent deposit when the order is placed. The remaining balance, along with the shipping charges and any sales tax if applicable, will be due (and charged if using a credit card) upon completion of the item. Shipment will then be arranged. NOTE: You will be notified 1-2 weeks prior to the approximate delivery date, with final payment due when the item is complete and ready to ship. Once the shipment is enroute, you will be contacted by the carrier to schedule a delivery appointment.
Delivery date depends upon each one-of-a-kind creation but usually is from 6 to 8 weeks.
Please contact our Customer Service Department for feasibility of shipment and exact postage or freight charges on orders out of the continental United States.
We hope you will truly enjoy your Texas True purchase! If not, returns are accepted within 30 days of purchase for full credit of products, once the order has been returned securely to us in its original packaging. If the return is due to our error, we will refund original and return shipping costs. Otherwise, shipping costs as well as all special orders are non-refundable.
For any furniture order which is canceled while in process to you, a 3 percent restocking fee of the order total will be charged.